Question 1

How can I get a quote?

Accepted Answer

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

Question 2

Am I charged the full quoted amount even if it doesn't take that long to clean my house?

Accepted Answer

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Question 3

Does someone have to visit my house before I can book a cleaning?

Accepted Answer

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Question 4

What if I'm not happy with my cleaning?

Accepted Answer

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Question 5

Can I get a same day booking?

Accepted Answer

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

Question 6

Do I have to be home for my cleaning?

Accepted Answer

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Question 7

Does my cleaner arrive at the exact time I book?

Accepted Answer

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

Question 8

When am I charged for the service?

Accepted Answer

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

Question 9

What's included in a standard cleaning?

Accepted Answer

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

Question 10

What services do you offer?

Accepted Answer

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

Question 11

How many cleaners do you send?

Accepted Answer

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Question 12

Are cleaning company cleaners screened?

Accepted Answer

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

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